This is a guest post from contributor “Otis 226,” regarding his recent activation of a TracFone CDMA handset (specifically, the LG 231c, although this advice could apply to any Trac, Net10, or Straight Talk device with a model number that ends with “c”). I think it may be helpful to others in troubleshooting their phones:
When I first activated this handset online, I was given a local area code number, but the phone indicated it was roaming. Even after multiple attempts at updating the phones PRL, (preferred roaming list), it still indicated ‘ROAM’ at the top of the internal screen.
I decided to contact Tracfone customer service, to see if they’d correct this for me, since I needed to be able to access the MMS and browser in order to complete this review. Some people may be aware that with the phone in roaming mode you cannot usually access your browser.
Well, the person I spoke to assured me that since this handset was a single rate model, meaning I would only be charged 1 unit of time per minute used, even when the phone was roaming, I shouldn’t worry about it and just go ahead and use it the way it was. At any rate, I explained to this customer service representative that I needed the phone to not be roaming so I could use my MMS and browser functions. After this, he had me input 3 strands of codes into the phone, and I got the indication on my main screen, ‘HOME’, (this is the first Tracfone handset I’ve used that actually said HOME when in my local area code).
My point in relating this story is that if I hadn’t known I needed to get the phone out of ROAM mode in order to use the browser, I’d have no idea why it wasn’t working, and would probably be spending more time than I wanted to with other Tracfone CSR’s trying to figure out the problem.