Apparently there is a “known issue” with the LG 800g and how it handles text messaging. I haven’t experienced this personally, but I’ve seen problems mentioned in the comments on this blog, as well as on some other forums.
The most common complaint that I’ve seen is that people are getting the same message in their inbox many multiple times, while others have said that there messaging has stopped working altogether. Whatever the case, there is apparently some faulty programming in this phone. I haven’t figured out whether there’s any particular event that will trigger this problem but the bottom line is that this issue is, apparently, impossible to fix.
A couple of people have reported that TracFone has offered to replace their LG 800g free of charge … drumroll please … with a Motorola EX124g. There are a couple of significant conclusions to be drawn here, not necessarily in order of importance:
1. The problem with the 800g must be really bad if TracFone is replacing them with a differnt model. I think this is especially true with the 124g, which is expected to be a more expensive phone than the $50 800g.
2. If you already have an 800g, I would suggest that you relentlessly test the text messaging function to make sure it’s working properly and, if it’s not, call TracFone ASAP and hopefully you’ll get a replacement sent to you.
3. The Motorola EX124g will likely be available soon. While it’s possible that TracFone will send out the replacement handsets prior to the retail release of the EX124, I believe it is very unlikely considering that, in all my years of following TracFone, I’ve never heard of anyone getting their hands on a phone prior to its general release. And since I’m sure Tracfone won’t want to keep valued customers waiting (actually, I’m not sure on that, but it would be very rude!), I think they will probably be shipping those replacements pretty soon. So I think it’s a safe bet that the 800g will be available for sale.
4. The Motorola EX124g will be available on TracFone. I was previously uncertain as to whether it would be reserved only for the higher-volume plans of Straight Talk and Net10, but now TracFone users who have been holding out for the motorola can rejoice.
Further, the 800g has been pulled off the TracFone and Net10 sites for over a week now. Considering all this, I will probably pull back on my LG 800g review and related Q&A until the issue is cleared up, one way or another.
Finally, if you’ve had problems with texting on your LG 800g phone, please share your experience in the comments below this post.
Tomorrow, I’ll give a little more info about the Motorola EX124g.